Introduction: Pursuant to art. 59 of Legislative Decree 206/2005, the right of withdrawal does NOT apply to goods made to measure, personalized or that, for their structure, can not be returned for the risk to deteriorate rapidly or may be damaged; pursuant to the Consumer Code, the Customer Consumer has the right to withdraw from the contract and return the ordered products, without any penalty and without specifying the reason, within the term of fourteen (14) days from the receipt of the products. To exercise the right of withdrawal, the Customer Consumer must inform Thermomat Saniline srl, by post (at Via M. Curie 7 - 46034 Borgo Virgilio - Mantova) or by email (addressed to, about the decision to withdraw from the contract by an explicit declaration, that can be made in any way.

Registered users can also exercise the right of withdrawal by filling in the form available in their personal area.

In order that the withdrawal will be accepted by the Seller, the products must be returned within the peremptory term of 14 days from the date in which the Customer communicated to the Seller that he wishes to withdraw from the Purchase order, by using a courier of his choice, in compliance with the following conditions:

  • The costs and risks relating to the return of the goods will be borne by the Customer (unless, the decision to return the goods, is not the result of a mistake of the Seller)
  • It will be the Customer’s responsibility to pack properly the product and its parts in the original packaging in order to avoid damages;
  • The products must be accompanied by the purchase receipt;
  • The products must not have been opened, used, damaged (but they may have been checked to establish their nature and features);

In case of withdrawal, all payments made to the Seller will be reimbursed to the Customer, according to the methods chosen for the purchase, after the deduction of the costs listed below:

1) If the Customer is resident and / or established in an EU country and qualifies as a Consumer, the following costs remain at his charge:

     a) costs for the returning of the goods;

      b) cost incurred for any cash on delivery payment; c) cost for any requests for unconventional delivery methods.

2) In the event of a Customer Consumer residing outside the European Union, the following costs remain at his charge;

  a) costs for the returning of the goods;

b) fees and amounts due in case of customs duties and expenses, even the costs connected to the Italian customs.

The Seller will refund the payment without delay and, in any case, the refund will be done within 14 days from the date of the receiving of the goods returned, or from the receipt of the proof of shipment, if previous.

The Consumer will be responsible for any decrease in the value of the goods resulting from a modification/alteration of the goods different from the one that is necessary to establish the nature of the goods and features. The withdrawal may concern all (Total Widthdrawal) or pnly a part (Partial Withdrawal) of the goods purchased. Following the correct exercise of the right of withdrawal, the Customer will receive on the e-mail address declared during registration, all the instructions to return the Products.: case number, any labeling to be applied to packages and the address to which the Products will be returned. Unless otherwise indicated, we inform you that the ordinary address to return the goods is: Thermomat Saniline S.r.l, Via M. Curie 7 – 46034 Borgo Virgilio – Mantova – Italia.